Returns and complaints

Returns policy

  1. According to the Consumer Rights Act of 30 May 2014 (Dz.U. 2014, no. 827) you have the right to withdraw from a distance selling contract, without giving the reason, by the end of 14 days from the date you receive your order.
  2. The date of receipt is the date the item is delivered to you by the courier or Poczta Polska.
  3. In order to exercise your right to withdraw you are required to inform of your decision to do so by sending a notice to that effect by post or e-mail to ksiegarnia@mck.krakow.pl.
  4. Returns of goods including the receipt or tax invoice should be made immediately and no later than 14 days from receipt of delivery. You will be held liable for any damage to, or decrease in value of, the item until it is returned.
  5. All returns should be addressed to Międzynarodowe Centrum Kultury, Rynek Główny 25, 31-008 Kraków, quoting “zwrot” [return].
  6. If you withdraw from the contract, the ICC will give you a full refund for the price of the item and the shipping cost.
  7. You are responsible for the costs of packing and returning the item to the ICC.
  8. You cannot cancel an order for a digital file (e-book) after it is downloaded from the ICC bookshop.
  9. To report a damaged or faulty item you should contact the ICC by e-mail at ksiegarnia@mck.krakow.pl. To fill out a report form you will need to state the name of purchaser, order number and sales receipt or tax invoice number, and to give reasons for complaint.
  10. You will need to send us a picture of the damaged or faulty item prior to any complaint being considered.
  11. If your complaint is successful, a replacement will be issued for the damaged item, and when replacement is not possible, you will receive a full refund of the costs you have incurred no later than 14 working days from filing the complaint.
  12. The damaged or faulty item should be sent back to: Międzynarodowe Centrum Kultury, Rynek Główny 25, 31-008 Kraków, quoting “reklamacja” [complaint].

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