International Cultural Centre
Statement of Accessibility
The International Cultural Centre is committed to ensuring the accessibility of our website in compliance with the Act on the Digital Accessibility of Websites and Mobile Applications of Public Sector Bodies (4 Apr. 2019).
This Statement of Accessibility refers to the website of the International Cultural Centre .
- Date of website publication: 1999-06-01
- Date of last major update: 2016-06-01
By reason of the non-conformities and exceptions listed below, the website is partly compliant with the Act on the Digital Accessibility of Websites and Mobile Applications of Public Sector Bodies.
- Some of the homepage graphics and the majority of the graphic content under the Multimedia tab, do not have alternative descriptions.
- Podcasts does not provide transcripts of the content.
- There are no audio descriptions or extended subtitles for the audio and visual recordings.
Under Art. 3.2 of the Act of 4 Apr. 2019 on the Digital Accessibility of Websites and Mobile Applications of Public Sector Bodies (Dz.U. 2019 no. 848),
- The obligation to provide subtitles and audio description is excluded for videos published by 23 Sep. 2020
- Maps are excluded from the accessibility requirement.
Details of the Statement of Accessibility
- This Statement was issued on 2020-09-18
- This Statement was last reviewed and updated on 2022-04-20
The Statement is made on the basis of a survey by STOWARZYSZENIE DOBRZE as external evaluator.
Feedback and contact details
- The person in charge of dealing with complaints and requests is Ewa Czarnecka.
- E-mail: firstname.lastname@example.org
- Telephone: 124242878
You have the right to:
- Make comments concerning the digital accessibility of the website or any element of it;
- Demand that the website or any element of it is made digitally accessibile;
- Request that inaccessible information be released in an alternative form.
A demand should:
- Give contact details of the person making the request,
- Identify the website or the element of it that the demand refers to;
- Indicate a convenient form of release if you demand that inaccessible information be released in an alternative form.
Your request should be dealt with immediately, no later than within 7 days. If it is impossible to ensure accessibility or release of the requested information in an alternative form within this timeframe, your request should be complied with no later than two months from filing.
Complaints and appeals
If the timeframe above is not met or your request is dismissed you can appeal by post or electronic mail to the supervisory authority at:
- Supervisory authority: Deputy Director for Organisational Affairs Piotr Bąk
- Adres: Rynek Główny 25,
- E-mail: email@example.com
- Telephone: 12 42 42 827
An appeal may also be filed with the Ombudsman.
The space inside the building of the International Cultural Centre in Krakow is adapted for use by people with mobility impairments. Assistance dogs or guide dogs are permitted on the premises in all rooms open to the general public.
Entryway to the building has the required width of 1.5 m. It is free of any mobile elements or fixed barriers. A ramp with a low running slope leads to the front door. There is a video door phone to the right of the entrance; it is adapted for use by people with mobility impairments so they can call a security guard for assistance if needed.
Fixed induction loops are installed in the building at
- The Reception Desk;
- The Gallery (customer service desk/bookshop)
- The Library
BARRIERS IN THE BUILDING
The majority of circulation spaces in the building are free of any barriers. The exceptions are:
- Three stairs to the coat check and two steps to the platform in the ground-floor Conference Room,
- Two stairs in the scenic conference room (annex, fifth floor),
- Stairs to the bridge that links the two wings of the building (third floor, main building—forth floor annex).
All other spaces are accessible from the ground-floor level by two lifts located in the main building and the annex. All the utility floors can be reached by lift: the Gallery, the Library, and historical cellars. Clearance of appropriate width is provided in front of the lifts.
There are three disabled bathrooms in the building: the foyer of the Conference Room (ground floor); the Gallery (first floor); the Library (third floor, annex). They are of required size and offer enough room to move around.
Due to the considerable size of the building and the number of circulation spaces, the building may be hard to navigate unassisted, especially for blind or visually impaired visitors. For this reason, our staff is available to help you move around the building. Should you be in need of such help, please inform the reception desk, which is located 15 metres down the entryway, on the right. To make access to the reception desk easier, tactile ground surface indicators have been installed, starting at the front door.
Areas that require walking or travelling large distances (front door, hall) have relax facilities: chairs with armrests that will help you rise or change seats.
Telephone/SMS 784 032 228, 12 424 28 32
Our website allows you to use the browser’s standard keyboard shortcuts.
Everyone has the right to demand that a website, mobile application or any element of them be made accessible digitally. You can also demand content to be released in an alternative way, for example by reading out a document that is inaccessible digitally or describing a content of a video without audio description etc.
The demand should include the requester’s contact details, identify the website or mobile application concerned, and specify a preferred method of communication. If the requester demands inaccessible information to be released in an alternative form, the person should indicate a convenient form of release. A public sector body should deal with a demand immediately, no later than within 7 days from the date the demand is filed. If it turns out impossible to ensure accessibility or release the requested information in an alternative way within this timeframe, the request should be complied with no later than two months from filing. If digital accessibility cannot be ensured, the public sector body may propose an alternative way of accessing the information.
If the public sector body dismisses a request to make content accessible or to release information in an alternative way, the requester can file a digital accessibility complaint in respect of the website or mobile application concerned or an element thereof. When the procedure is exhausted, you can complain to the Ombudsman. To do that use the contact form available of the website of the Obudsman’s office at https://www.rpo.gov.pl/content/kontakt.